Once your order has been shipped from the warehouse, you will receive an email containing the tracking number. Simply enter this tracking number on the Track Order Page to check the current status of your package.

If you encounter any issues with the tracking number not providing information, we recommend trying again after a few hours. Sometimes, it may take a little longer for the system to update the latest information.

Please note that if your order needs to go through Customs, any additional costs associated with this process are not our responsibility.*

To place an order, begin by choosing the desired glasses and adding them to your shopping cart. Proceed to the checkout process where you will be prompted to provide necessary details such as your shipping address and preferred payment method. Finally, review the information and confirm your order to complete the purchase.

If you wish to make changes or cancel your order, kindly reach out to our customer support team at hello@makivra.com within 24 hours of placing your order. We will do our best to assist you and accommodate your request, subject to feasibility.

We offer an extensive selection of payment methods tailored to each specific region, such as PayPal, Amex, Apple Pay, Mastercard, Visa, and various other local options.

During the checkout process, the available payment methods for your area will be displayed to you.

There could be various reasons for the payment failure, including a failed security check, insufficient account funds, or incomplete order submission.

To resolve this issue, please verify if the purchase amount has been deducted from your bank account. If it has, kindly contact our customer service team at Hello@makivra.com . We will gladly assist you in resolving the matter.

If you come across any issues with your order, such as receiving an incorrect item or experiencing damage during delivery, we kindly ask you to promptly reach out to our Customer Support . Our dedicated team will swiftly provide the necessary assistance and work towards resolving the matter to your satisfaction.

Certainly! You have the option to utilize a coupon or promo code during the checkout process. Simply input the code in the specified field on the checkout page, and the corresponding discount will be applied to your order.

No, installment or partial payment options are currently not available.

The typical delivery timeframe varies from 5 to 14 business days, depending on your geographical location. For more specific details, we recommend referring to our shipping policy for comprehensive information.

Yes, we offer worldwide shipping.

We gladly accept returns within a 30-day period from the date of receiving your order. To be eligible for a return, the product must be in its original packaging, in perfect condition, and with all tags securely attached. For more comprehensive details, kindly consult our refund policy.

Once we receive and inspect the returned item, we will proceed with processing your refund request. The refund amount will be reimbursed to your original payment method.

You have a return window of 30 days from the date of receiving your order to initiate a return.